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WhatsApp order messages
Ready-written order updates you send from your own WhatsApp in one tap. Edit the wording — free on every plan.
3 min read
Open any order and tap WhatsApp the buyer. WhatsApp opens with the message written and the buyer's number filled in — you just press send. It's free on every plan and uses your own number.
The four messages
- Order confirmed
- Shipped, with courier and tracking
- Delivered, thank you
- Payment reminder
Edit the wording
Plugins → WhatsApp → Edit on any message. Tap a placeholder to add it; it fills in from each order:
| Placeholder | Becomes |
|---|---|
| {name} | Buyer's first name |
| {order} | Order number |
| {store} | Your shop name |
| {items} | Items ordered |
| {total} | Order total |
| {courier} | Courier name |
| {tracking} | Tracking number |
| {tracking_link} | Tracking link |
| {link} | Order page link |
Good to know: A line whose only placeholder is empty (like “Courier: {courier}” before shipping) is left out automatically.
Related articles
Manage orders from new to deliveredThe order steps — confirmed, packed, shipped, delivered — and what buyers see at each one.Your customersEveryone who ordered, how often and how much — with one-tap WhatsApp and call.Win back abandoned checkoutsSee buyers who filled in their details but didn't finish, and remind them on WhatsApp.