In short
- Complaints about the Service, a shop, content, privacy or IP all come to our Grievance Officer.
- We acknowledge within 24 hours and aim to resolve within 15 days (and always within one month).
- Urgent content complaints (such as non-consensual or sexual content) are acted on within 24 hours.
This summary is for convenience. The full text below is what applies.
In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, ShoperSite has appointed a Grievance Officer to handle complaints.
01Grievance Officer
- Company: Roxten Studios Pvt Ltd
- Email: support@shopersite.in
- Hours: Monday to Saturday, 10 am to 6 pm IST (emails are accepted at any time)
02How to raise a complaint
Email the Grievance Officer at support@shopersite.in with:
- Your name and contact details.
- What your complaint is about (the Service, a shop, a listing, privacy, intellectual property, or something else).
- The shop address and order number or page link, if relevant.
- Any screenshots or documents that help.
If you bought from a shop, please contact the shop's Seller first; most order issues are resolved fastest that way.
03What happens next
- We acknowledge your complaint within 24 hours (48 hours at the latest).
- We aim to resolve it within 15 days, and always within one month of receiving it.
- Complaints about content that exposes a person's private areas, shows them in sexual acts, or impersonates them are acted on within 24 hours.
- We'll tell you the outcome and the reasons.
04If you're not satisfied
Depending on the issue, you may approach the Grievance Appellate Committee under the IT Rules, the Data Protection Board of India for privacy matters, the National Consumer Helpline (1915 or consumerhelpline.gov.in), or a consumer commission.
Questions about this policy?
We usually reply within one working day.