In short
- Email support@shopersite.in. We reply within 1 working day.
- For an order from a shop, contact that shop first: its details are on the shop and your order page.
This summary is for convenience. The full text below is what applies.
ShoperSite is operated by Roxten Studios Pvt Ltd. We're happy to help with your account, your shop, plans, billing, or anything else.
01Reach us
- Email: support@shopersite.in
- Support hours: Monday to Saturday, 10 am to 6 pm IST
02Sellers
Signed in to your dashboard? Use "Don't know how to connect?" on the payments card, or email us from the address on your account so we can find your shop quickly.
03Buyers
For orders, delivery, returns or refunds, please contact the shop you bought from. ShoperSite doesn't sell the products and can't change or refund orders, but if a shop isn't responding, email us with the shop address and order number and we'll follow up.
04Complaints
Formal complaints go to our Grievance Officer at support@shopersite.in. See the Grievance Redressal page.
Questions about this policy?
We usually reply within one working day.