Buyer Terms

Each shop (for example, anyname.shopersite.in) is owned and run by an independent Seller. The Seller is responsible for the products, prices, descriptions, stock, delivery, returns, refunds, warranties and invoices. ShoperSite provides the software only and is not the seller, agent or guarantor of any product.

The Seller's contact details and policies are shown on the shop's pages and in its footer.

When you place an order, you make an offer to buy from the Seller. The Seller may accept or cancel it (for example if an item is out of stock, or a price was shown wrongly). If a paid order is cancelled by the Seller, they must refund you.

Please give a correct name, phone number and address, and keep your order link: it lets you see your order status and contact the Seller.

You pay the Seller directly. Online payments are processed by the Seller's payment gateway (such as Razorpay); ShoperSite never sees your card number, UPI PIN or bank password. For UPI transfers, enter the correct 12-digit UPI reference so the Seller can match your payment.

Never pay a seller outside the shop's checkout because someone asked you to by message or call. It may be a scam.

These follow the shop's own shipping and returns & refunds policies, which you agree to at checkout. Where a shop allows it, you can cancel or ask for a return from your order page.

• First, contact the Seller using the details on the shop or your order page.
• If the Seller doesn't respond within 48 hours, or you think the shop is fraudulent, write to support@shopersite.in with the shop address and your order number. We'll contact the Seller, and we can suspend shops that break our rules.
• You can also contact the National Consumer Helpline (1915 or consumerhelpline.gov.in) or a consumer commission.

ShoperSite cannot itself refund money paid to a Seller, but we will cooperate with you, the Seller, payment providers and authorities.

If a shop allows reviews, they must be honest and based on your own experience. Reviews are marked verified only when they come from a real order. We may remove reviews that are fake, abusive or unlawful.

Because ShoperSite is not the seller, our responsibility for products and orders is limited as described in our Terms of Service. Nothing here limits your rights against the Seller under the Consumer Protection Act, 2019.