Legal & policies
How ShoperSite works, what we promise, and what we expect from sellers and buyers. Each policy starts with a plain-language summary.
Last updated 8 November 2026
Core
The basics that apply to everyone using ShoperSite.
Terms of ServiceThe agreement for everyone who uses ShoperSite: sellers, buyers and visitors.20 sectionsPrivacy PolicyWhat personal data we collect, why, who we share it with and your rights under the DPDP Act.11 sectionsCookie PolicyThe cookies and browser storage ShoperSite uses, and how to control them.4 sectionsDisclaimerLimits on what ShoperSite promises about shops, products and information on the site.5 sectionsContact UsHow to reach the ShoperSite team.4 sections
Sellers
For people running a shop: plans, payments and buyer data.
Refund & Cancellation PolicyRefunds and cancellations for ShoperSite plans and themes.5 sectionsService Delivery PolicyHow ShoperSite plans and themes are delivered, and where shipping of products is covered.3 sectionsPayments PolicyHow buyer payments reach sellers, payment gateways, chargebacks and who is responsible.6 sectionsData Processing Terms for SellersHow ShoperSite processes your buyers' data on your behalf, and your duties as a Data Fiduciary.3 sections
Buyers
For shoppers buying from a shop built on ShoperSite.
Trust & safety
What isn't allowed, and how to report a problem.
Acceptable Use & Prohibited Items PolicyWhat can't be sold or done on ShoperSite, and what happens if it is.7 sectionsIntellectual Property & Takedown PolicyHow rights holders report infringing content, and how sellers can respond.5 sectionsGrievance RedressalHow to raise a complaint, our Grievance Officer, and response times.4 sections
Running a shop? Your buyers need your policies too.
These pages cover ShoperSite itself. Every shop also needs its own terms, returns, shipping and privacy pages, and a shop with none stays closed. Ready-to-edit templates are in Dashboard → Policies.
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