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Manage orders from new to delivered
The order steps — confirmed, packed, shipped, delivered — and what buyers see at each one.
3 min read
Every order lands in Orders with the buyer's details, items, payment method and address. A dot on Orders means something is waiting for you.
- 1
Confirm
Check stock and the address, then confirm. Buyers see the update on their order page.
- 2
Pack
Mark it packed when it's ready to hand over.
- 3
Ship
Add the courier name and tracking number (or book with Shiprocket, which fills them in).
- 4
Deliver
Mark it delivered. Buyers can then leave a review.
Tip: After each step, tap WhatsApp the buyer to send a ready-written update from your own number. See WhatsApp order messages.
Find orders fast
Use the tabs at the top — All, To ship, Shipped, Delivered — and open any order for the full details, printable invoice (Pro) and buyer contact buttons.