Cancellations, returns and refunds

Let buyers cancel or ask for a return, and handle refunds for online and cash orders.

3 min read

You decide whether buyers can cancel or request returns themselves (Settings → Checkout). Requests show on the order with the buyer's reason.

Cancelling

Before an order ships, you or the buyer (if allowed) can cancel it. Stock goes back automatically.

After delivery, buyers can ask for a return within the window in your returns policy. Approve or decline it from the order.

Online payments (Razorpay): refund from your Razorpay dashboard; the money goes back to the buyer's original payment method, usually in 5–7 working days.
Cash on delivery: refund by bank transfer or UPI to the buyer, then mark it refunded on the order.

Good to know: Write your rules in your returns policy (Settings → Policies) so buyers know them before they order. Clear rules mean fewer disputes.